Asturias Hotel

The Spanish government officially rates hotels and they post a sign out front. The previous week I was in Madrid at a 4 star property. This was definitely not a 3 star; it was officially a 2 star. My personal rating would be between one and two stars. Location was fine but it was entirely misrepresented. Think of a seedy run down day's inn or motel 6. You get the picture. I demand an explanation, a full refund, and a voucher for a free one night stay at a legitimate three star hotel. This is the second time you burned me, the first was in Miami beach but there you represented a property as 5 stars and at best it was a good 3. This time you did no research to check the property. I booked a property with you the previous week in Amsterdam and it was excellent. I paid more for this flea bag flop house in Madrid than I did in Amsterdam, moreover this was not the opaque pricing, and this was a selection from your priced listings with descriptions. I am very disappointed. ...read more

The staff was very cold.